Shipping & Returns

We are only forwarding after payment.

Your order will be sended within 7 days after we received the payment, youre package will only arrive on working days (monday till friday) not on weekends.

The Netherlands:
Casper Dierenspeciaalzaak
Handelskade 3
1723 MX Noord-Scharwoude
Nederland
Bank account: NL55RABO0106232592
notice your name and ordernumber with the payment.


Other countries:
Casper Dierenspeciaalzaak
Handelskade 3
1723 MX Noord-Scharwoude
Nederland
Bankaccount/IBAN: NL55RABO0106232592
Bankinformation:
Rabobank
Trambaan 8
Nieuwe Niedorp
Nederland
Swift/BIC: RABONL2U
notice your name and ordernumber with the payment.


Forwarding costs The Netherlands/Belgium & Germany:
Order amount under the € 50,00:
For package under the 30 kilo -> costs € 4,50
For package from 30 kilo and above -> costs € 9,00
Orderamount above the € 50,00:
For package under the 30 kilo -> Delivery will be free!
For package from 30 kilo and above -> costs € 4,50

Other forwarding costs:
Package is heavier than 60 kilo: we will contact you by e-mail for the shipping costs.
Forwarding charges after contact: this option is for people not living in Belgium, Germany & The Netherlands. We will send you an e-mail with the forwarding costs
Pick up your order in our store: You can pick up your order in our store in Noord-Scharwoude (The Netherlands), you can pick up your order & pay in the store.


If you have any question about products, placing an order or shipping costs you can always contact us by
e-mail.


RETURN POLICY
If for any reason you are not satisfied with a product you purchased you can return it within 7 days of the original purchase date, you must have a valid receipt dated within 7 days or less from the original purchase date.
Products can only be returned in original package and unused.
Special orders are final sales and cannot be returned or exchanged.
Exchanging a product can only be done when the product is in its original packing and unused condition. When the product you want to exchange costs less than the new product you wish, we will charge you the extra costs. In reverse, we will refund the money overpaid when the new product is cheaper than the exchanged one. Shipping costs both ways are at your expense.

Just ad a note with your name, adress and phonenumber and reason for returning.
If you want to change an item, please also add the costs for returning to you and the price differents (iff higher).
Package without stamps will not be accepted.

When you want a refund please add your bankaccount, IBAN & BIC/Swift number.


Returning adress:
Casper Dierenspeciaalzaak
Handelskade 3
1723 MX Noord-Scharwoude
0031(0)226-318614
info@fretten.nl
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